Account Deletion

This page applies to customer accounts used to shop with Bhoomee Store — accounts created in the Bhoomee Store Android app or on our online store. Partner-store and staff accounts are managed by Bhoomee FarmDirect LLP; partners should contact us using the details in Section 5 to close a business account.

The fastest way to delete your account is from inside the Bhoomee Store app:

1. 1Open the app and sign in.
2. 2Go to the Account tab.
3. 3Tap Delete account.
4. 4Enter your password to confirm it is you.
5. 5Confirm the final warning. Your account is deleted immediately and you are signed out on every device.

Deletion is immediate and permanent. It cannot be undone, and you will not be able to sign in to that account again.

If you have uninstalled the app, or cannot sign in, you can ask us to delete your account instead:

• Email info@m5infosolutions.com with the subject “Account deletion request”.
• Send the request from the email address registered on your account, or include the registered mobile number so we can locate the account.
• We may ask a follow-up question to verify you are the account holder before deleting anything.
• We acknowledge deletion requests within 48 hours and complete verified requests within 30 days (usually much sooner).
• We will confirm by reply once the deletion is complete.

You can also call or WhatsApp us on 9740572220 or 6361719169 (Monday – Saturday, 9:00 AM – 7:00 PM IST) to start a deletion request.

When your account is deleted, we permanently remove the personal information linked to it:

• your name and contact person details
• your email address and mobile number
• your saved delivery addresses
• your password and all active sign-in sessions
• push-notification registrations for your devices

Some records are retained in anonymized form — with all of the personal details above removed — because we are legally required to keep them for accounting, tax and audit purposes:

• past order and invoice records
• payment and refund records
• wallet and credit-note ledger entries

These retained records can no longer be used to identify you. Once the statutory retention period under applicable law expires, they are deleted or securely archived in line with our retention procedures. Any unused wallet balance should be spent or refunded before you delete your account — contact support if you need help with this first.

Deleting your account does not prevent you from creating a new account with the same email address or mobile number in the future, but your previous history cannot be restored.

For anything related to account deletion or your personal data:

• info@m5infosolutions.com
• 9740572220 · 6361719169Monday – Saturday, 9:00 AM – 7:00 PM IST
• Bhoomee FarmDirect LLPUrban Desk No. 73, C-3, 3rd Floor, Mahalakshmipura, West of Chord Road, II Stage, Bengaluru, Karnataka 560086, India

For more about how we handle personal data, or to ask a question before you delete, get in touch with our team.