Shipping & Delivery

This Shipping and Delivery Policy applies to orders placed through the Bhoomee Store website, mobile application and other authorised online ordering channels. Orders may be fulfilled by a nearby partner store, M5-managed store, franchise outlet or apartment-community store.

Bhoomee Store delivers only within selected serviceable locations. Partner stores will generally serve customers located within approximately 2 to 4 kilometres of the store.

The actual delivery area may vary depending on:

• store location
• road access
• PIN code
• apartment or gated-community access
• delivery-personnel availability
• order size
• weather and traffic conditions

Delivery availability will be confirmed after you enter your address or PIN code.

The estimated delivery time will be displayed before or after order confirmation. Delivery times are estimates and may vary because of:

• product picking and quality inspection
• weighing and packing
• traffic
• weather
• store workload
• delivery-personnel availability
• apartment-entry procedures
• incorrect or incomplete delivery information
• unexpected supply or technical issues

Customers will be informed about material delays where reasonably possible.

Where delivery slots are available, you may choose a preferred date and time. A selected slot represents the intended delivery window and not an absolute guarantee. We will make reasonable efforts to deliver within the selected period.

Delivery charges, handling charges, minimum-order requirements or other applicable charges will be clearly displayed before payment. Charges may vary based on:

• delivery distance
• store
• location
• order value
• delivery speed
• time slot
• promotional offers

No compulsory delivery or handling charge will be added after order confirmation unless the customer requests a change that results in an additional charge.

Customers are responsible for providing:

• complete address
• correct PIN code
• apartment, block, tower and unit number
• nearby landmark
• working mobile number
• gate or security instructions
• any relevant delivery directions

Bhoomee Store is not responsible for delays caused by incomplete or incorrect information.

Customers residing in apartments or gated communities should ensure that:

• delivery personnel are allowed entry
• security approval is arranged
• the customer is available to receive the order
• correct tower and apartment details are provided

Where entry is restricted, the delivery may be completed at the main gate, reception or another mutually agreed location.

The delivery person or store may call the registered mobile number to:

• confirm the address
• request directions
• obtain security-entry assistance
• clarify substitution preferences
• confirm delivery

Failure to answer repeated calls may result in delay, return to the store or cancellation.

Fresh-produce availability may change between order placement and preparation. Where a product is unavailable, the store may:

• contact you for approval of a substitute
• supply a lower available quantity
• remove the product
• refund the amount paid for the unavailable item

Substitutions will not be made without customer approval where they involve a materially different product or higher price.

Products will be picked, inspected and packed with reasonable care. Packing may vary according to:

• product type
• quantity
• ripeness
• delivery distance
• weather
• food-safety and handling requirements

Customers are encouraged to inspect products promptly after delivery.

An order may be treated as delivered when it is:

• handed to the customer
• handed to a person authorised by the customer
• delivered to apartment security or reception with customer approval
• left at an agreed safe location
• confirmed through OTP, signature, photograph or application status

Customers should not share a delivery OTP before receiving the order.

Delivery may be treated as unsuccessful where:

• the customer is unavailable
• the mobile number is unreachable
• the address is incorrect
• security denies entry
• the customer refuses the order without a valid reason
• there is no safe or authorised place to leave the order

Where possible, we may attempt redelivery. Additional delivery charges may apply where failure resulted from circumstances within the customer's control.

Because the products are perishable, a refund may not be available where an order could not be delivered solely because of customer unavailability, an incorrect address or refusal after dispatch. This will be assessed fairly based on the circumstances.

Where an order is materially delayed, the customer may contact support to:

• receive an updated delivery estimate
• cancel the order where preparation or delivery has not progressed
• request a refund where the delay makes fulfilment unreasonable
• raise a quality complaint if the delay affected product condition

Delays caused by severe weather, government restrictions, road closures, natural disasters or similar events beyond reasonable control will be handled on a case-by-case basis.

Please check the order for:

• missing products
• incorrect products
• visible damage
• spoilage
• leaking or damaged packaging
• material quantity differences

Issues should be reported according to the Cancellation, Refund and Replacement Policy.

Responsibility for the products passes to the customer when delivery is completed at the address or agreed delivery point. Customers should refrigerate, wash, store and consume fresh produce according to its nature.

• Customer Support: +91 78925 29968
• WhatsApp: +91 78925 29968
• Email: info@m5infosolution.com
• Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST