Seller Details

Bhoomee Store is an urban fresh-produce platform owned and operated by:

• Legal Name: M5 Info Solutions Private Limited
• Corporate Identification Number (CIN): To be updated
• Registered Office: #54/3, 2nd Cross, 1st R Block, Rajajinagar, Bangalore – 560010, India
• Operational Office: #54/3, 2nd Cross, 1st R Block, Rajajinagar, Bangalore – 560010, India
• GSTIN: To be updated
• FSSAI Licence Number: To be updated
• Telephone: +91 78925 29968
• Customer-Care Email: info@m5infosolution.com
• Website: www.bhoomee.store

Products offered through Bhoomee Store may be sold by:

M5-Managed Stores

These include:

• stores operated directly by M5;
• franchise or collaborative outlets operated by M5;
• Bhoomee Store outlets inside apartment communities;
• other stores where M5 is identified as the seller.

For these orders, M5 Info Solutions Private Limited or the entity identified on the invoice will be responsible for the sale.

Partner Stores

Independent fruit and vegetable retailers may use the Bhoomee Store platform to accept and fulfil local online orders. For these transactions, the partner store identified in the order details or invoice may be the seller of record. Bhoomee Store will provide platform and customer-support assistance and coordinate with the partner seller for order-related complaints.

Before purchase or in the order confirmation, customers should be able to view applicable seller information, including:

• seller or business name;
• store name;
• store address;
• customer-care contact number;
• customer-care email, where available;
• GSTIN, where applicable;
• FSSAI licence or registration number, where applicable;
• product price;
• delivery and fulfilment information;
• cancellation and refund terms;
• invoice details.

Marketplace e-commerce platforms are required to prominently provide seller information such as the business name, geographic address, customer-care number and other information needed for informed purchasing and dispute resolution.

The following information should be displayed for each managed store:

• Seller Name: M5 Info Solutions Private Limited / operating entity
• Store Name: Bhoomee Store – location
• Store Address: shown for each store
• Customer-Care Number: +91 78925 29968
• Email: info@m5infosolution.com
• GSTIN: To be updated
• FSSAI Number: To be updated
• Delivery Area: shown for each store
• Store Timings: shown for each store

The following information should be displayed dynamically for each partner seller:

• Legal/Business Name: shown for each seller
• Trading Name: shown for each store
• Seller Type: Independent Bhoomee Store Partner
• Principal Business Address: shown for each seller
• Customer-Care Number: shown for each seller
• Email: shown for each seller
• GSTIN: where applicable
• FSSAI Number: where applicable
• Delivery Area: shown for each seller
• Store Timings: shown for each seller
• Seller Rating: where available

The seller responsible for an order will be identified through one or more of the following:

• product page;
• cart;
• checkout page;
• order-confirmation screen;
• order-confirmation message;
• tax invoice;
• order-history page.

Customers should review the seller information before placing an order.

Each seller is responsible for:

• providing accurate product information;
• maintaining appropriate product quality;
• correctly weighing and pricing products;
• preparing products for delivery;
• issuing an appropriate invoice;
• maintaining applicable business and food registrations;
• supporting refunds, replacements and complaints;
• complying with applicable consumer and food-safety laws.

A customer who has completed a purchase may request additional information reasonably necessary to communicate with the seller or resolve a dispute. Requests may be submitted to:

• Email: info@m5infosolution.com
• Phone: +91 78925 29968

Please include:

• order number;
• registered mobile number;
• product or seller concerned;
• reason for requesting the information.

Customers may report concerns relating to:

• product quality;
• incorrect quantities;
• misleading product descriptions;
• pricing;
• non-delivery;
• refund refusal;
• seller conduct;
• food safety;
• invoice irregularities.

Complaints will be reviewed by Bhoomee Store and forwarded to the relevant seller where necessary.

Where imported goods are offered, applicable country-of-origin and importer information will be displayed as required. Most fresh-produce orders may consist of produce sourced within India, but sourcing may vary according to season and availability.